Controller. Shaping Loops is the controller for enquiries submitted through this website. Contact: shaping.loops@gmail.com.
What we use
When you contact us or unlock a diagnostic route, we process the name, email address, organisation (if provided), your message or diagnostic input, and the provisional route generated from that input.
Why we use it
We use this information only to understand and respond to your enquiry, prepare an initial Shaping Loops assessment, and discuss a possible engagement. The legal basis is steps taken at your request before entering into a contract where applicable (GDPR Article 6(1)(b)); otherwise our legitimate interest in responding to genuine professional enquiries (Article 6(1)(f)). We do not sell this information or use it for unrelated marketing.
Delivery and third parties
Website forms are delivered to shaping.loops@gmail.com using FormSubmit. FormSubmit states that it retains form submissions for up to 30 days. Email is handled through Google/Gmail. Substack subscriptions are separate from Shaping Loops contact forms and are processed by Substack under its own privacy terms.
Retention
If an enquiry does not lead to an engagement, we retain the enquiry for up to 12 months so we can follow up on the conversation and maintain an appropriate record. If an engagement begins, relevant records may be retained for longer where required for contractual, accounting or legal purposes.
Your rights
Subject to applicable law, you can request access, correction or deletion of your data, or ask us to restrict or object to processing. Contact us at shaping.loops@gmail.com. You may also lodge a complaint with your competent data-protection supervisory authority.